Ordering & Returns

Returns and refunds

If an item does not meet your needs, our voluntary money-back policy allows you to return it in the condition received, unaltered, postmarked within 10 days after receipt.

1. Use the return address on the package’s UPS paperwork or shipping label. If it is missing or unclear, ask us for the correct address before sending the parcel.
2. Send the return through the post office, rather than a courier such as UPS. Keep your proof of posting and tracking information.
3. Mark the package and paperwork “RETURN FOR REFUND” and include your order reference so we can identify the purchase.

For a change-of-mind return, the refund excludes original shipping and handling and return shipping costs. Additional courier fees charged to us may be deducted from that refund. Where lawful, this also applies to return costs for parcels refused by the customer or customs outside North America. We will explain any deduction.

These conditions apply to voluntary returns only. If goods are damaged, defective, incorrect or not as described, contact us with the order reference and details so we can arrange the appropriate remedy. Statutory rights, refund deadlines and any requirement for us to bear return costs take priority; the 10-day window does not limit them. Refunds are returned to the original payment method where possible, subject to applicable law.

Placing an order and payment

Submit an order through our online order form, or contact us to arrange an order. The website submits your order without processing a payment. With your authorisation, card details are provided for our separate back-office order review and payment process. We accept Visa and Mastercard. Canadian customers may arrange Interac e-Transfer where available and lawful for the transaction. Do not email card numbers or security codes; ask us for an appropriate payment method.

For an offline order, obtain a total including shipping before sending payment. Personal cheques are accepted from US and Canadian customers; international money orders or bank drafts can also be arranged. Make payments payable to Access Heritage Inc. and confirm the mailing address. US customers paying by money order should obtain an international money order from their bank and confirm that it can be deposited in Canada.

Review your order details and correct any errors before submitting. Save the order confirmation and policies for your records. Order acceptance and pricing corrections are explained in our Terms of Use.

Currency, taxes and destination

United States: orders use the published US-dollar price. Canada: eligible Canadian-store orders use the published Canadian-dollar price plus applicable GST/HST. Review the final currency and total before paying; your card issuer may apply conversion charges if your account uses a different currency.

Shipping and handling are additional to product prices and are shown or quoted before payment. Current shipping rates and product-specific destinations are listed on the relevant catalogue or checkout page. Canadian checkout does not offer flintlock pistols or blunderbusses. Contact us about destinations or products unavailable through checkout.

Other international destinations: contact us for availability and a quote, normally in US dollars. Import duties, local taxes and customs charges may be payable to the destination authorities or carrier and are separate from charges collected by us. Confirm import restrictions before ordering. We do not promise that every product is lawful in every jurisdiction.

Custom-made products and quotations

For work made to your specifications, send us your request. We consider each project individually and provide a quote and estimated completion date. Quotes are valid for 30 days.

The usual down payment is one-third of the quoted cost, with the balance due when the work is complete. Payment may be arranged by credit card, personal cheque for US or Canadian clients, or international money order, subject to applicable payment rules. We accept purchase orders from museums, governments and corporations.

Confirm specifications, measurements, finishes, price, timing and any agreed changes in writing before production. Any special cancellation or return conditions must be disclosed and agreed before the order is placed. A custom order is not automatically exempt from statutory warranties or cancellation rights, and these policies do not create a blanket “non-refundable deposit” rule.

Processing, shipping and delays

In-stock orders are usually processed and dispatched within 5 business days. Transit time is additional and varies by destination and service. A different dispatch or completion estimate stated for your order takes precedence. Business days exclude weekends and holidays.

We ship by UPS, FedEx or post, depending on the item and destination. Large US-bound items such as swords, muskets and headdress generally travel by UPS Standard; smaller items may travel by post. No pick-ups are available.

If we cannot meet the promised dispatch time, we will notify you with a revised estimate and the available cancellation and refund options. Where required, we will obtain your consent to a delay or cancel and promptly refund the order. We will not treat silence as consent where the law requires an affirmative response.

If a shipment is lost, damaged or delayed, contact us with the order reference. We will work with the carrier and provide the remedy required by the order and applicable law. A carrier or customs delay does not remove statutory delivery, cancellation or refund rights.

Policies and statutory rights

This policy is part of our Terms of Use. Our Privacy & Security Policy covers personal information. Mandatory consumer protections prevail over any conflicting provision, including terms concerning return deadlines, shipping deductions, custom orders or refunds.

For questions about an order, email info@militaryheritage.com and include the order reference. Do not include payment card details.