Methods - Custom-made Requests - Shipping Info
A. Return Policy
(Money back Guarantee)
If the item(s) does not meet your need you can
return it (postmarked) 14 days after the date we shipped it (21 days for clients
outside North America). It must be in the condition you received it
The refund does
not include any shipping and handling costs, including return costs if
package is refused by the client or Customs outside North America.
Returns are to be sent via the post office, and
through a courier like UPS (couriers charge our company additional
fees which we will have to deduct from your refund).
Because fabric has to be cut to length required by the
client, all fabric purchases are final sale and cannot be
returned for refund.
This is a standard policy in the
fabric industry. As well custom-made items are also exempt.
1. Ordering by Credit
Online, by phone,
FAX or mail your order to us (Click Here for Order Form). We accept
VISA, Mastercard, and Discover. Canadian resident may also pay by
When you use your credit card:
We charge you the $US Dollar price.
Canadian residents: We charge you the $CAD price plus applicable
International Clients: We charge you the $US Dollar price.
We do not charge you taxes like the VAT nor any customs fees. They
may be added at by your country when you import your purchase.
Please feel free to
if you have any questions about the credit card charge as it appears
on your statement.
assured that your credit card and personal information is well protected.
our Privacy and Security Policy by clicking here.
2. Cheque or Money Order
When you have received the total amount for your
order including shipping you pay by personal cheque (US and Canadian Residents only) or an
international money order.
Make payment out to "Access Heritage Inc".
Click here for mailing address
residents: You can pay in $US dollars with a personal cheque, bank draft,
or a money order. (Money Orders: you can get them from your local U.S. Post Office.
They must say "International" on the
USPS Money Order).
(ex: "I would like to have made in my size"...(most Headdress, uniforms)
Since all of our products are custom-made, we
treat each order on a case by case basis.
request and we will provide you with a quote and an estimated completion date.
quote will be valid for 30 days.
Payment of Custom-made
We accept purchase orders from museums,
governments, and corporations.
Clients ordering a custom-made item are to provide
one-third of the cost as a down payment in the form of a credit card, personal cheque (US
and Canadian clients) or international money order.
The balance is due at time of
completion of the work.
Shipping, Handling, Taxes and Customs
All prices on this website do not include
shipping and handling. All shipments are sent by UPS, FEDEX or mail.
outside North America please contact your country's customs officials to find out if there
are any duty and tax charges or restrictions. If in stock, goods are
normally shipped within 3 business days. Any delays the client is
Residents: Large items such as swords, muskets and headdress are sent UPS
Standard or FEDEX ground.
Smaller items are sent via US Postal Service.
There are no taxes charged and none of our products are prohibited in the
Please add GST or HST depending on your province of
We ship to
many international destinations.
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